Privacy Policy
Last updated: December 2024
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, book a consultation, or contact us for support.
Personal Information:
- Name, email address, and phone number
- Professional background and interests
- Payment information (processed securely by third-party providers)
- Communication preferences
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Match you with relevant experts based on your needs
- Personalize your experience on our platform
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with:
- Experts you choose to consult with (limited to necessary contact information)
- Service providers who assist us in operating our platform
- Legal authorities when required by law or to protect our rights
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Secure payment processing through certified providers
5. Your Rights and Choices
You have the right to:
- Access and update your personal information
- Delete your account and associated data
- Opt out of marketing communications
- Request a copy of your data
- Object to certain processing of your information
To exercise these rights, please contact us at privacy@rafie.com
6. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our platform. These help us understand how you use our services, remember your preferences, and improve our offerings. You can control cookie settings through your browser preferences.
7. International Data Transfers
As we operate in the MENA region and may use service providers globally, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: privacy@rafie.com
Data Protection Officer: dpo@rafie.com
Address: Escape Ventures LLC, MENA Region